Shipping Policy

Customers can enjoy both nationwide and international delivery options when shopping online at Yıldız. Each order is processed for one shipping address only. If you wish to ship to multiple addresses, please place separate orders and complete payments for each. Delivery timelines depend on your selected location and delivery type. Please note that for locations outside Dhaka, deliveries must be collected from your nearest courier branch.

Delivery Schedule:

Delivery Location	Order Time	Delivery Type	Cost	Delivery Date
Inside Dhaka	00:00 – 23:59 hrs	Regular	BDT. 60/-*, Free for orders above BDT 5000/-	Within 3–5 working days
Inside Dhaka Urgent	00:00 – 12:00 hrs	Urgent	BDT. 350/-	Next Day 24 hrs**
Outside Dhaka	00:00 – 23:59 hrs	Regular	BDT. 100/-	Within 3–6 working days
Worldwide	00:00 – 23:59 hrs	Regular	Depends***	Depends***

* Delivery inside Dhaka is free if the order value is BDT 5000 or above.
** Urgent delivery is not available on Fridays and government holidays.
*** International delivery costs vary depending on destination and parcel weight/size. Contact our support team for an estimate.

How do I check the status of my order?

You can easily track your order using the Order History option after logging in to our website, or by calling our customer service number.

My items haven’t arrived yet. What can I do?

Please track your order using the Order ID from the Order History page or call our support team for assistance.

What if I am not there to receive the order?

Someone else can receive the order on your behalf. Verification (phone, SMS, order ID, etc.) and acknowledgment form completion may be required.

What can I do in case of delayed delivery?

Sometimes delays occur due to unforeseen circumstances. If your delivery is late, please contact our support team for help.

What if I receive the wrong products or an incorrect quantity?

If you receive the wrong product or incorrect quantity, share an unboxing video of your package. After verification, we’ll arrange a replacement or adjust the order.

Shipping Details of SPACES Products (Furniture)

Shipping Terms:

Urgent delivery is not available for SPACES items.
Free installation services are provided after delivery.
International shipping is not available for SPACES items.

Delivery Details:

Delivery Location	Order Time	Delivery Time	Cost
Inside Dhaka	24 hours	21–28 working days	BDT. 1500/-
Outside Dhaka	24 hours	21–28 working days	Own Delivery: Customer-arranged (Free) BDT. 5000/- (Delivery by Yıldız)